Privacy Policy’s website is owned by Cities By Bike, with company number BE0671.514.469, located at Smidsestraat 18, 3010 Leuven and contact (“we”), a data controller of your personal data.

We have adopted this privacy policy, and this sets out how we process the information collected by, which also sets out the reasons why we need to collect certain personal data about you. Therefore, you should read this privacy policy before using’s website.

We care for your personal information and we will ensure its confidentiality and security.

Personal information we collect:

When you visit, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. In addition, as you browse the site, we collect information about the individual web pages or products you view, which websites or search terms referred you to the site, and how you interact with the site. We refer to this automatically collected information as ‘Device Data’. In addition, we may collect the personal data you provide to us (including name, surname, address, payment information, etc.) during registration to fulfil the contract.

Why do we process your data?

Our top priority is customer data security, and as such, we can only process minimal user data, only as much as is absolutely necessary to maintain the website. The information collected automatically is only used to identify possible cases of abuse and to establish statistical information about the use of the website. This statistical information is not aggregated in any other way that it could identify a particular user of the system.

You can visit the website without telling us who you are or disclosing any information that would allow someone to identify you as a specific, identifiable individual. However, if you want to use some features of the website, or if you want to receive our newsletter or provide other details by filling in a form, you may provide us with personal data, such as your e-mail address, first name, surname, residence. of residence, organisation, phone number. You can choose not to provide personal data, but then you may not be able to benefit from some features of the website. For example, you will not be able to receive our newsletter or contact us directly from the website. Users who are unsure what information is required can contact us at

Your rights:

If you are from Europe, you have the following rights regarding your personal data:

– The right to be informed .

– The right to access.

– The right to rectification.

– The right to erasure.

– The right to restrict processing.

– The right to data portability.

– The right to object.

– Rights in relation to automated decision-making and profiling.

If you wish to exercise this right, please contact us using the contact details below.

In addition, if you are from Europe, we note that we process your information to comply with contracts we may have with you (for example, if you place an order through the site), or otherwise to pursue our legitimate business interests listed above. In addition, please note that your information may be transferred outside Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or operated by us. Please note that we are not responsible for such other websites or the privacy practices of third parties. We encourage you to be aware of this when you leave our website and to read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. We take reasonable administrative, technical and physical precautions to protect you from unauthorised access, use, alteration and disclosure of personal information under our control and custody. However, no data transmission over the internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive when required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request.

Contact information:

If you wish to contact us to learn more about this policy, or if you wish to contact us about any matter relating to individual rights and your personal information, please email

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